FAQ

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Have a question about payments, registration, passwords, or gaming? Search below or jump straight to a category.

7 questions in total

Millions of players across Bangladesh log in to RJ77 every day — from first-time members to seasoned regulars. Everyone has questions: how to register, what to do if you forget your password, whether there are withdrawal fees. This FAQ page answers all of that, clearly and directly.

The questions below are the ones RJ77 members ask most often. The answers are written to be as detailed and straightforward as possible. If you can't find what you're looking for, reach out to our live support directly — 24 hours a day, 7 days a week.

Type a keyword in the search box above to instantly filter relevant questions — no need to scroll through the entire page.
All Questions Account Payment Platform Support

Yes, absolutely. The rj77 website is fully optimized for mobile browsers — so you can play directly from Chrome, Firefox, or Samsung Internet without needing to download anything.

That said, using the app comes with a few extra perks:

1
Pages load much faster — works well even on a slow connection.
2
Get instant bonus and offer updates via push notifications.
3
Once you log in, you won't need to enter your password again every time.
Play in Browser rj77.biz Type it directly into your address bar. It's best to avoid accessing the site through any third-party links.

Forgetting your password happens to everyone. There are two ways to get back into your RJ77 account:

Option 1: OTP Login (Easiest)

1
Go to the login page and select the "OTP Login" tab.
2
Enter your registered mobile number.
3
Enter the 6-digit code sent to you via SMS and you're in.

Option 2: Reset Your Password

1
Click the "Forgot Password?" link on the login page.
2
Enter your mobile number — an OTP will be sent to you.
3
After OTP verification, set your new password.
If your mobile number has changed support@rj77.bizEmail us at — and our team will assist you after completing KYC verification.

Registration is simple — it only takes about 2 minutes. Here's what you'll need:

InfoDescription
Full NameAs per national ID
Mobile NumberActive Bangladeshi number (the one linked to your Mobile Pay/Nagad)
Date of BirthTo verify you are 18+
PasswordAt least 8 characters, one uppercase letter, and one number

After registration, an OTP will be sent to your mobile — enter it to activate your account. Once you make a deposit, the welcome bonus will be added automatically.

For large withdrawals, KYC verification using your NID card is required — this is a one-time process.

Rj77 customer support is available 24/7, every day of the week. Contact channels:

1
Live Chat — Fastest option. Click the chat icon at the bottom-right of the site or app. Typical response time is 2–5 minutes.
2
Email — support@rj77.biz. For complex issues or document submissions. Replies typically within 2–6 hours.
3
Telegram — promo updates and support are available on our official Telegram channel.

All support is available in Bengali. English is also supported.

For urgent issues such as a locked account or an incorrect transfer, go straight to live chat — it's the fastest way to get it resolved.

No, each person is only allowed One Account — this is RJ77's strict policy, no exceptions.

If someone creates multiple accounts (using the same name, the same number, or the same device):

1
All accounts will be suspended immediately.
2
Any earned bonuses may be voided and the balance declared ineligible for withdrawal.
3
Your account may be permanently banned.

If you already have an existing account, please contact support instead of creating a new one — your old account can be recovered.

If two family members want separate accounts on the same device, please notify support beforehand.

RJ77 does not charge any hidden fees on withdrawals. However, a small transfer fee may apply depending on the payment method:

MethodMinimumMaximum (Daily)Time
Mobile Pay৳500৳1,00,0005–30 minutes
Nagad৳500৳50,0005–30 minutes
Rocket৳500৳50,00015–60 minutes
USDT (TRC20)$10Unlimited10–60 minutes

Withdrawals are processed fastest for KYC-verified accounts. Any portion of your balance that hasn't met the bonus wagering requirements cannot be withdrawn.

During peak hours (8 PM–midnight), wait times may be slightly longer.

Minimum bet amounts vary by game type. General guidelines:

Game TypeMinimum BetMaximum Bet
Slots৳1৳50,000+
Live Casino (Baccarat)৳100৳5,00,000
Sports Betting৳50৳10,00,000
Dragon Tiger৳100৳2,00,000

Slots are the best starting point for new players — bets start from as little as ৳1. You can get a feel for the game before your budget runs out.

High Roller tables have higher minimum bets, but the potential payouts are significantly larger.
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Try a different keyword or contact our support team directly.
Didn't find what you were looking for? Our live support team is always here — support@rj77.biz Or reach us via Live Chat on the site.

Why Choose rj77

Why millions of Bangladeshis use RJ77 every day


Safe & Licensed
RJ77 operates under an international gaming license. SSL encryption, KYC verification, and GLI-certified games keep your data and funds secure.
Trusted Platform
Instant payments via Mobile Pay & Nagad
Deposits and withdrawals via Mobile Pay and Nagad take just a few minutes — no bank account required.
Withdraw in 5 minutes
Full Bangla Support
The website, support, and promos are all in Bangla. No English needed — our entire team speaks Bangla.
Bengali Support
500+ games, one account
slots, Live Casino, cricket betting, Dragon Tiger — all in one login. No need to juggle between different sites.
All in One Place
Daily Bonuses & Promos
100% welcome bonus on your first deposit. Fresh offers every day, weekly reloads, and monthly cashback — regular players get the most out of it.
Updated Daily
24/7 Bengali Support
Day or night, weekday or holiday — RJ77's support team is always on. Average live chat response time is just 3 minutes.
3 min avg. response

More things you'll find on the FAQ page

This RJ77 FAQ page is updated regularly. Whenever new features roll out or policies change, the Q&A is updated right away. It's always worth checking the latest version before looking anything up.

New members often run into confusion when making a deposit — especially around whether a bonus is active or whether the deposit has been confirmed. Most of these common issues are resolved within 2–3 minutes via live chat.

One thing worth noting about withdrawal times — RJ77 typically processes withdrawal requests within 5 to 30 minutes. That said, your first large withdrawal may take a little longer if your identity hasn't been verified yet. Once KYC is completed, there are no further delays.

If you run into a technical issue while gaming — such as a game not loading, balance not updating, or a page crash — start by refreshing your browser and clearing the cache. If the problem persists, take a screenshot and send it to support for a quick resolution.

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